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Cancellations Policy


The Stained Glass Museum operates a cancellation policy for events bookings (for cancellation of workshop bookings please see our Cancellation Policy).

Refunds & Cancellations
For cancellations made more than 28 days in advance we offer a full refund of your ticket price.
For cancellations made between 14 and 28 days in advance we will offer a 50% refund.
For cancellations made less than 14 days in advance we are unable to offer a refund, although you are welcome to transfer your event booking to someone else.

Please bear in mind that the Stained Glass Museum is a registered charity (No.1169842) and in order to operate successfully it’s important that we adhere to this policy.

Cancellation of events by the Museum
Under rare or exceptional circumstances the Museum may have to cancel events. If a cancellation is necessary, we will do our utmost to contact you by phone or email as soon as possible before the event. You will be offered a full refund. Please note The Stained Glass Museum is not liable for any costs associated with travel or accommodation. Please bear this in mind when booking travel or accommodation in advance.


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The Museum is currently closed due to a national lockdown

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The Stained Glass Museum is an independent accredited museum and registered charity no. 1169842.

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